COVID-19 Guidance Update:

Throughout the pandemic, we have strived to ensure that Anele de Novo Dental Practice is as safe as possible for all patients, staff, and visitors.

For this reason, there will be very few changes in our procedures. Whilst it will no longer be mandatory, we will still have face coverings available for everyone within the practice should they wish to wear one. Staff will still wear appropriate personal protective equipment, although you may notice the type or appearance of this change in some instances. For example, staff in communal areas such as reception will have the option to wear a face covering. Should you have any queries or concerns regarding these changes, please do not hesitate to ask your dentist.

We have taken steps to ensure that we can remain open, and have been able to see and treat many members of the community so far.

As a community, we have come a great distance in minimising the spread and impact of COVID-19, and as such we are sure that you understand the need to keep the practice as safe as we can for all patients and staff. As it stands, just one positive case could stop our entire dental team for up to 10 days, and as such, maintaining these precautions is a small price for the ability to continue to provide the full complement of treatments available.

Keeping you safe – Your New Patient Journey

Your health and wellbeing is our first priority. In visiting our practice, you can rest assured that you will be greeted with our spotlessly clean surgeries and stringent decontamination processes, which have been in place for years. Due to Covid-19, we have put extra measures in place. Here is some useful information about visiting the practice during this time.

Before your appointment

• We are only able to see patients by appointment, so you will need to book in advance by calling us on 01227 371 937
• We will give you all key information ahead of your appointment
• You will be required to complete a pre-appointment assessment, which can be completed online or over the phone

On the day

• If you can, please try to come to your appointment alone and limit the possessions you bring with you
• Please arrive for your appointment 5 minutes early
• As face coverings are optional, we will not ask you to wear one. However, you are more than welcome to should this afford you more comfort.

Entering our practice

• Hand sanitise will be available throughout different points of your journey

Treatment room

• All treatment rooms are cleaned and disinfected between patients
• You will be asked to leave your coat and bag in the area provided
• Our team will be wearing relevant personal protective equipment (PPE)

A Note about Chaperones

We do appreciate that some patients may require a chaperone (for example a child attending with their parent or carer, an individual with a physical or leaning disability, or a patient who experiences dental anxiety).

Please note, chaperones will be required to complete the same COVID-19 screening questionnaire as the attending patient.

FREE PPE to all patients

Please note that some dental practices may charge patients an additional fee to cover the cost of PPE. We have decided not to charge our loyal returning patients or new patients joining us.